🚚 Sibro Shipping Policy

1. General Overview

This Shipping Policy explains how deliveries are handled across the Sibro marketplace. Each vendor manages their own shipping, but all sellers must follow Sibro’s delivery standards and EU consumer protection laws.

2. Order Processing Time

Orders are usually processed within 1–3 business days after payment confirmation. Processing time may vary depending on the product type or customization request. Sellers are responsible for informing customers if any delay occurs.

3. Shipping Methods & Carriers:

Sibro sellers may use reputable national or international couriers such as Correos, SEUR, MRW, DHL, or UPS. Each vendor must provide an estimated delivery time and tracking information whenever available.

4. Delivery Timeframes

Estimated delivery times depend on the seller’s location and destination:

  • Domestic (Spain): 2–5 business days
  • EU Countries: 5–10 business days
  • International: 10–20 business days

Please note that custom-made or handmade items may require extra production time.

5. Shipping Costs

Shipping costs are calculated and displayed during checkout. Each vendor determines their own shipping fees based on weight, dimensions, and destination. Some sellers may offer free shipping or flat-rate delivery promotions.

6. Multiple Items & Separate Shipments:

Since Sibro is a multi-vendor marketplace, items in one order may come from different sellers. In that case, you may receive separate packages with individual tracking details.

7. Order Tracking:

Once the seller ships your order, you’ll receive an email or dashboard update with tracking details (if available). Tracking information allows customers to monitor delivery status in real time.

8. Delivery Address & Responsibility:

Buyers are responsible for providing an accurate and complete delivery address. Sibro and its vendors cannot be held responsible for delays or lost packages due to incorrect or incomplete addresses.

9. Customs, Duties & International Deliveries:

For international orders outside the EU, import duties, taxes, or customs fees may apply. These charges are the buyer’s responsibility and are not included in the product price or shipping cost.

10. Undelivered or Lost Packages:

If a package is lost or undelivered, customers should contact the seller first. Sellers must open a claim with their courier service and provide a resolution (replacement or refund) according to Sibro’s policies.

11. Damaged Items During Transit

If a product arrives damaged, customers must contact the seller within 48 hours of delivery with photos of the damaged item and packaging. Sellers must either replace the item or issue a refund according to EU consumer law.

12. Pre-Order & Custom-Made Products

For handmade or customized products, sellers will specify extended shipping times in the product description. These items may require additional preparation or design time before dispatch.

13. Returns Due to Failed Delivery

If a package is returned to the seller due to incorrect address or unclaimed delivery, the buyer may be responsible for reshipping costs. Sellers should communicate clearly before resending the order.