FAQs
Awaiting Order Arrival
Delivery time depends on the seller’s location and your shipping choice. You can check the estimated delivery date in your order details and tracking page.
Once your order is shipped, you’ll receive a tracking number by email or in your Sibro account. Click “Track Order” to see live updates from the courier.
If the estimated delivery date has passed, contact the seller directly from your order page. If the issue isn’t resolved, our Sibro support team can help.
You can update your address only before the seller ships your order. Once shipped, address changes aren’t possible.
If your package is marked as delivered but you didn’t receive it, check with your neighbors or local courier office. If still missing, report it to Sibro support — we’ll help you resolve it quickly.
Ordering & Payment
Browse the product you like, choose the desired options (size, color, quantity), and click “Add to Cart” or “Buy Now.” Follow the checkout steps to confirm your order securely.
Sibro accepts major credit/debit cards, PayPal, and other secure online payment options depending on your region. All transactions are protected by encrypted payment gateways.
Your payment is charged immediately when you confirm your order. The funds are safely held until the seller confirms shipment.
You can cancel or change your order only if it hasn’t been shipped. Once the seller marks it as “Shipped,” cancellations are no longer possible.
Absolutely! Sibro uses advanced SSL encryption and trusted payment processors to ensure your data and money are always secure.
After sales
Once your order is shipped, you’ll receive a tracking number via email or in your Sibro account. You can use it to check the delivery progress anytime.
If your item arrives damaged or incorrect, contact the seller immediately through your Sibro account. You can also open a dispute if the issue isn’t resolved.
Go to your Orders page, select the product, and click “Request Return” or “Refund.” Follow the instructions to send your request. Sellers must respond within the given timeframe.
In most cases, the seller covers return shipping costs if the product is defective or incorrect. For other reasons, return costs may depend on the seller’s return policy.
Refunds are usually processed within a few business days after approval. If it’s delayed, contact Sibro Support — we’ll help ensure your refund is completed promptly.
Refund
You can request a refund directly from your Orders page. Select the product, click “Request Refund,” and provide the reason and any supporting details. The seller will review your request.
Refunds are usually processed within 3–10 business days after approval. The time may vary depending on your payment method or bank processing time.
If the product is defective, damaged, or not as described, you’ll receive a full refund, including shipping costs. For other reasons, refund amounts may depend on the seller’s policy.
If it’s been more than 10 business days and you haven’t received your refund, please contact Sibro Support with your order details. We’ll help verify the refund status and speed up the process.
Yes, you can cancel your refund request before it’s approved by the seller. Once approved or processed, cancellations are no longer possible.
