Sibro Help & FAQs
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Ordering & Payment
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
After sales
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Refund
I received my order after getting a refund. What can I do?
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
I haven't received my order. What should I do?
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
What if the package is held by customs?
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If the resolution time for the dispute is excessively prolonged, and you prefer not to wait, what actions should be taken?
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
When will I receive my order?
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Seller FAQs & Support — Updated for Sibro
1. How do I become a seller on Sibro?
To start selling, click “Become a Seller” on the Sibro homepage and complete the registration form.
Special Offer: The first 50 sellers register for free. After that, a €29.99 registration fee applies. Once approved, you’ll get access to your vendor dashboard to start adding products.
Limited-Time Offer for New Sellers
- The first 50 sellers join Sibro completely free!
Start your online store today and grow your brand in Europe’s newest multi-vendor marketplace.
Standard Seller Plan (After First 50)
Registration Fee:
€29.99 (one-time)- Sales Commission:
15% per transaction Platform Features Included:
- Full access to vendor dashboard
- Unlimited product uploads
- Marketing & promotional tools
- Secure payments and order tracking
- Dedicated seller support
2. Is there any commission on sales?
Yes — Sibro charges a 15% commission on each sale. This helps us maintain the platform, support sellers, and run promotional campaigns to grow your business.
3. How do I add my products?
Log in to your Vendor Dashboard → Products → Add New.
Fill in the title, description, price, images, and category. You can manage or edit your listings anytime.
4. How do I receive payments for my orders?
Payments are transferred to your preferred account once an order is marked completed.
Set your payment method under Vendor Dashboard → Settings → Payment Options.
5. Can I sell handmade or custom items?
Yes! Sibro welcomes handmade, vintage, and custom products. Clearly describe customization options or processing times in your product details.
6. How do I manage shipping?
Set your shipping rates in Vendor Dashboard → Shipping.
Sibro supports both flat-rate and zone-based shipping for sellers across Europe.
7. What happens if a buyer requests a refund?
Refund requests follow Sibro’s Refund & Return Policy. You’ll be notified through your dashboard, and our support team will assist both parties for a fair resolution.
8. How can I promote my products?
Use tools like featured listings, discount coupons, and seasonal campaigns. Activate promotions from Vendor Dashboard → Marketing.
9. I need help setting up my store — who can I contact?
Our support team is ready to help!
Visit the Seller Help Center or email support@sibro.es.
You can also open a ticket from Vendor Dashboard → Support → Contact Admin.
10. How do I close or pause my seller account?
Go to Vendor Dashboard → Account Settings → Close Store.
You can pause your store temporarily or close it permanently — no hidden fees.
